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Policies and Procedures

● It is the responsibility of the client to keep New Roots informed of any current medical conditions or any changes in health and provide written permission (if under care) from a physician to New Roots before each session.

● The client will come to the Massage Therapy appointment clean.

● If any pain or discomfort is experienced during the session, the client will immediately communicate with the therapist so the treatment can be adjusted.

● Sickness. Both the therapists and client are vulnerable to infections. Therefore, clients and the therapist are asked to reschedule appointments when they are feeling unwell.

● For the comfort of the therapist and other clients who may have allergies, please refrain from wearing perfume or fragranced products to your appointment.

● Payment is due in full at the time of service and can be accepted by cash, check, or credit card.

● Please arrive on time for your appointment. Time for your appointment has been arranged for you. If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Full payment for your scheduled session will be expected.

● Sexual advances of any kind will not be tolerated, and the session will be terminated immediately.

● You can cancel your appointment without any charge if you do so at least 24 hours before your scheduled time.

● If you cancel less than 24 hours before your appointment, you may be charged 50% of the session fee, as the time was reserved for you.

● Not showing up for your appointment without canceling may result in being charged the full fee for that session.

● Cancellations made after 5:00 p.m. the day before your appointment, including same day cancellations, have a fee of 50% of your scheduled service. No-call and no-show fee is 100% of the scheduled service. Fees must be paid before rescheduling. Future appointments will be cleared if fee isn't paid within 7 days. Credits cannot be used to pay cancelation fees. Cancellations made to prevent the spread of sickness, stay safe from inclement weather or genuine emergency will not be charged a fee.

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